Returns Policy

RETURNS POLICY

We at Emmeline wish to ensure that you love your new purchase but we understand you may need to return your item for an exchange, credit note or refund. We want this process to be as easy as possible so please email emmelinethelabel@gmail.com and we will organise it for you.



SALE

  • Please note no refunds or exchanges on sale items.
  • No further discounts on sale items.
  • Discount codes can only be redeemed on full priced items. They cannot be used in conjunction with sale products. Please note, only one discount code can be redeemed per order. 
  • Prices are as marked. Sale prices are final.
  • During Sale Period, please allow up to 4 business days for us to process your order.

EXCHANGES

  • All items are in their original condition with tags attached.
  • Please allow up to 7 days to receive your exchange.
  • Exchanges are subject to availability.


CREDIT NOTES

  • All items are in their original condition with tags attached.
  • Please allow up to 7 days for credit notes to be processed.
  • You will receive an email confirmation stating that your credit note has been processed.
  • You will be credited the dollar value of the item returns, excluding any shipping charges.
  • Credit notes are effective from the date of issue and valid for 6 months.


REFUNDS

  • We do not offer refunds on sale items or items purchased with a discount code.
  • You must contact us before returning the item.
  • Items must be returned to Emmeline Head office within 14 days of receiving the order to receive a refund.
  • Please allow up to 14 days for the refunds to be processed.
  • Refunds will be credited back to the original method of payment.
  • You will receive email confirmation stating that your refund has been processed.


NOTES

  • All items are in their original condition with tags attached.
  • All returns and exchanges are at the expense of the customer.
  • Emmeline must be notified within 7 days of receiving the item if you wish to exchange or refund.
  • We can not accept liability for an item until it is received so we strongly recommend using tracking to ensure your parcel arrives to our head office.